Terms of Service
The terms that apply when you shop with us.
Last updated: 26 August 2026. These terms apply whenever you buy from or use this website.
About us
Udderly Crafty Creations sells handmade, 3D-printed toys, gifts, and homeware. By placing an order or using this site, you agree to these terms. If you have any questions, contact us at udderlycraftycreations@gmail.com.
Products
Each item is 3D-printed and handmade to order, so small variations in colour, finish, or size compared to photos are normal and not a fault. We try to describe and photograph products accurately, but we don’t guarantee that colours will display exactly the same on every screen.
Orders and payment
When you place an order, you’ll receive a confirmation email. This confirms we’ve received your order, not that a binding contract exists — we may need to cancel an order if an item turns out to be unavailable or there’s a pricing error, in which case we’ll let you know and refund any payment taken in full.
All prices are shown in GBP (£) and include VAT where applicable. Payment is taken at checkout via WooPayments.
Shipping and delivery
We aim to dispatch orders promptly, but as each item is made to order, dispatch times may vary — any estimated delivery time shown at checkout is an estimate, not a guarantee. Risk in the goods passes to you once they’re delivered to the address you provided.
Returns, refunds and cancellations
As a UK consumer buying online, you generally have the right to cancel your order within 14 days of receiving it, without giving a reason, under the Consumer Contracts Regulations 2013. To cancel, contact us at udderlycraftycreations@gmail.com — you’ll then need to return the item to us within 14 days, in its original condition, and we’ll refund the price paid (excluding the original delivery cost) within 14 days of receiving it back.
This right doesn’t apply to items made to your personal specification or clearly personalised (for example, a custom name or colour combination made specially for you), except where the item is faulty.
If an item arrives faulty, damaged, or not as described, contact us with photos as soon as possible and we’ll arrange a replacement, repair, or refund.
Intellectual property
All designs, product photos, and content on this site belong to Udderly Crafty Creations unless stated otherwise, and shouldn’t be copied or reused without permission.
Limitation of liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or anything else that can’t legally be limited. Beyond that, we aren’t liable for indirect or unforeseeable losses arising from your use of this site or purchase of our products.
Governing law
These terms are governed by the laws of England and Wales, and any disputes will be handled by the courts of England and Wales.
Contact us
Questions about these terms can be sent to udderlycraftycreations@gmail.com.