Privacy Policy

Last updated: 26 August 2026. This policy explains what personal data Udderly Crafty Creations collects, why, and what rights you have over it.

Who we are

This website is operated by Udderly Crafty Creations. If you have any questions about this policy or your personal data, you can reach us at udderlycraftycreations@gmail.com.

What personal data we collect and why

Orders

When you place an order, we collect information such as your name, billing and shipping address, email address, and phone number, and details about the order such as what was purchased and the amount paid. We use this to fulfil your order, process payment, and provide customer support — for example, to verify your address, provide invoices, and check the transaction for fraud or errors.

An order confirmation is generated for each order and includes an order number and details about your purchase for your reference.

Payment

Payments on this site are processed by WooPayments (Stripe). We do not store your full card details on our servers — these are handled directly by our payment processor in line with their own security standards and privacy policy.

Account information

If you create an account, we store the name, address, email, and phone number you provide, which we use to populate the checkout for future orders. You can view and edit this information, and delete your account, at any time from your account page.

Contact form

When you use the contact form, we collect the name, email address, and message you provide, so we can respond to your enquiry.

Comments and reviews

When visitors leave a comment or product review, we collect the data shown in the form, along with the visitor’s IP address and browser user agent string, to help detect spam.

An anonymised string created from your email address (a hash) may be checked against the Gravatar service to see if you’re using it. The Gravatar privacy policy is available at automattic.com/privacy. If approved, your profile picture is visible next to your comment.

Media

If you upload images to the site (for example, with a comment), you should avoid uploading images with embedded location data (EXIF GPS) included — visitors can download and extract location data from images on the site.

Cookies

If you leave a comment, you may opt in to saving your name, email address, and website in a cookie, so you don’t have to re-enter them next time. These last for one year.

If you have an account and log in, we set cookies to remember your login and screen preferences. Login cookies last two days (or two weeks if you select “Remember Me”), and screen option cookies last a year. These are removed when you log out.

Shopping cart and checkout cookies are used to remember what’s in your basket and to keep the checkout process secure. These are essential for the site to function and don’t track you elsewhere.

Embedded content from other websites

Pages on this site may include embedded content (for example, a Google Fonts stylesheet or a social media link). Embedded content from other websites behaves in the same way as if you had visited that other website directly, and may collect data about you, use cookies, and monitor your interaction with that content.

Who we share your data with

We share order and payment information with our payment processor (WooPayments/Stripe) to process transactions, and with delivery providers as needed to fulfil your order. If you request a password reset, your IP address is included in the reset email. Visitor comments may be checked through an automated spam-detection service.

How long we retain your data

We keep order information, including your name and address, for our records unless you ask us to delete it — this is subject to legal or accounting requirements that may mean we can’t delete some records. For example, we keep order records for tax and accounting purposes.

Comments and their metadata are retained indefinitely, so we can recognise and approve follow-up comments automatically. If you have an account, your profile information is kept until you delete your account.

What rights you have over your data

If you have an account, have placed an order, or have left a comment, you can request an exported copy of the personal data we hold about you, and you can request that we erase it, subject to data we’re legally required to keep (for example, for tax records). To make a request, contact us at udderlycraftycreations@gmail.com.

Contact information

Questions about this policy or your data can be sent to udderlycraftycreations@gmail.com.